Floor Guide

Shipping

We ship within the United States and Canada only.

• Mainland United States$29.99
• Canada, Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands$59.99

Canada, Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands ship at a flat $59.99. Shipping is calculated at checkout once you choose your state or province.

Returns

1. Resolving problems with carriers is the customer’s responsibility.
2. Custom orders, where you choose the size or color, are not refundable after 24 hours from the time of sale.
3. Electronic components are not refundable — seek warranty directly from the manufacturer.
4. No warranty on wood or composite furniture items.
5. All problems must be called in or texted only to 203-249-7895 within 3 days after the product is received.
6. Personal health items, filters, Smovey and Humidex Dehumidifiers are not refundable at all.

Report a problem by calling or texting 203-249-7895 within 3 days of delivery. Full policy